Raakh is an online ceramics store, as the name symbolizes transformation of art that emerges after enduring great share of crafting, molding, painting and firing.

Our mission is to bring the beauty of handcrafted ceramics to homes around the world, celebrating the rich heritage of Pakistani craftsmanship while embracing innovation. We aim to create pieces that not only serve a purpose but also inspire and bring joy to those who use them.

Raakh's diverse collection includes a wide range of ceramics, from serve ware and dinnerware to mugs and tea sets.

Raakh is an online store for now, but we are soon planning to have a physical store.

We provide delivery service across Pakistan within the time range of 3-6 working days.

Raakh provide free delivery service across Pakistan for orders above 4999/-

We use third-party delivery services like MNP and Leopard to facilitate deliveries to our customers Nationwide.

PLACE YOUR ORDER IN THREE EASY STEPS! • Add the desired items to your cart and simply checkout • Submit an order with the correct delivery and contact details • Kindly wait for a confirmation call from our customer service representative

We do not offer refunds or returns however we do provide exchange. You can exchange products within 7 days of purchase with the original sales receipt.

Kindly do not accept an order if the parcel is damaged or the seal is opened. If you receive a faulty product, immediately call our customer care helpline at +923009072254 between 9 am to 6 pm.

Orders cannot be canceled once we have verified an order with you and it has been processed and dispatched.

Yes, changes to order are accepted if you immediately call Customer Care and advise them. Once the order has been processed and dispatched we are unable to make changes.

We're always crafting new pieces and restocking our collections frequently, so be sure to check back often for the latest additions.

Once your order is successfully placed, a confirmation email will be sent to the email address you provided.

Please note that actual colors may vary slightly. While we make every effort to ensure our photos are as true to life as possible, differences in device screens may cause slight variations in color.

Size charts are provided with each and every product on our website.

All online transactions on the Raakh website are secured payments and your personal information is safe. We have a safe security system.

Made to order category is designed for our customers who are interested in sold out items. You can place your order under "made to order" category and a special piece will be handcrafted just for you.

We offer online card transactions for our nationwide customers and also cash-on-delivery payment option for our Lahore customers only.

Yes, we offer promotional discounts.

Yes, we have a customer care team at Raakh that can be contacted via call, chat and/or email from 9 a.m to 6 p.m, Monday to Saturday.

Our factory is located near Motorway Lahore.

Yes, we are available on social media platforms such as Facebook, Instagram.

After confirmed orders are dispatched you can call or message us on whatsapp regarding your order as our representatives are available for your queries anytime, further a unique tracking number is provided to the customer. You can track your order by using the tracking number on the third-party delivery service's website.

If a paid order is canceled prior to delivery for any reason on the customer’s request we offer the amount to be issued in the form of an e-store coupon which can be used online anytime up to 3 months. Likewise, if the order is canceled due to any reason from the company’s end we can offer an e-store coupon or the amount can also be refunded into your bank account and may take up to 7-10 business days to reflect.

In case you have not received an email confirming your order then please wait for the confirmation call from a Raakh customer care representative. In case there is no confirmation call either, reach out to us at +923009072254.